If you set the stop loss for account equity on certain level it doesn't mean that you will not lose more money.
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You write that the bank's trading system caused you to suffer a financial loss.
Problems can often be resolved through dialogue. Please rest assured, however, that the information you have sent us is useful and, as is the case with similar reports, it will be examined.
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We hope you find this information useful. Hello, Stop Loss Level on your account has been proceeded correctly. If you set the stop loss for account equity on certain level it doesn't mean that you will not lose more money.
It means that our system will start to act to close your positions when the equity will drop below the level. Please, bear in mind that during high volatile market news the price could change fast and with gaps. This happens today and GBP pairs have been affected by sharp price movement. Kind regards, support team the last payment not very big, but still a loss without reason by me its the company responsible is already started admitting clarification from The licensed and arbitral address of this bank or company because Maple behavior.
Reply by Dukascopy Support submitted Jul 21, Dear client, In addition to the answer we already sent to you, we would like to provide some facts and some comments on your post. The Stop Loss Level you are referring to in your post is a tool that works differently than you described.
Let us quote the description provided on the panel in the platform where you set the value of the Stop Loss Level: I was pleased to see that Dukascopy offers a demo account for both Forex and binary option traders.
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There are two trading modes available on the platforms: Java Platform The Java platform is designed for manual trading and is organized to simultaneously display all necessary trading information without switching between different windows.
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